Platform Updates

February 2025

9min

Version 3.0.1

Released: February 6, 2025

Improvements

Agent Testimonial Enhancements

Some small improvements and fixes to make sure both buying and listing side questions show up correctly, as well as improvements to grammar and sentence structure in the questionnaires.

Bug Fixes

Infrequent EFT Status Update Failures

Resolved an issue where, in some cases, EFT status would not update promptly.

CI Journal Entry Rounding Issue

Resolved an issue where, in extremely rare cases, a CI journal entry would not create due to a rounding error in QBO.

Version 3.0

Released: February 1, 2025

Features

Expense Recovery Via Pre-Authorized Debit

We’re excited to introduce Pre-Authorized Debit (PAD) for agent expense recovery, giving brokerages a seamless way to collect outstanding balances directly from agents’ bank accounts.

This new option works alongside our existing credit card recovery, offering brokerages a lower-cost alternative that avoids credit card fees. Even if you want to stick with credit cards as your primary method, you can still use PAD for agents who don’t have a credit card on file.

How it works:

  • PAD recovery uses the same bank account details that agents have on file for commission payouts.
  • Transfers typically take 24-48 hours to process, and funds are deposited into your General account.
  • Similar to how it works today with credit cards, expenses can be recovered manually or automatically:
    • Manual Recovery: If an agent has a bank account on file and PAD is enabled in your configuration, an EFT icon will appear next to the expense, similar to the existing credit card recovery button. If the agent has both payment methods available, both buttons will be displayed.

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Expense Tracker recovery methods
PAD button is next to credit card button.
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Pre Authorized Debit / EFT icon
Close-up of PAD icon.
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  • Automatic Recovery: Brokerages can select a default recovery method (either PAD or credit card) in configuration. If an agent has both PAD and credit card details on file, the system will use the default method. However, this can be overridden at the individual agent level, allowing specific agents to default to a different method.
Expense auto recovery method selection
You can select the auto-recovery method on an agent-by-agent basis.
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To enable PAD for your brokerage, please contact RealDesk Support. Once activated, you’ll see the PAD recovery option alongside existing credit card recovery in the expense management interface.

Improvements

T4A β€” Send "Broker" Emails to Logged In User

Previously, when a broker or admin previewed or generated T4As, these were always emailed to the broker email address configured in System Settings. Now, the emails will be sent to the user who made the request. This should eliminate the need for users to log in to a different email, or to contact someone else to forward the emails.

Implement Batch Check When QBO Connection Interrupted

We’ve improved some technical aspects of resuming the QBO connection in cases where it gets interrupted while syncing a large number of recovered expenses.