February 2025
Released: February 1, 2025
Weβre excited to introduce Pre-Authorized Debit (PAD) for agent expense recovery, giving brokerages a seamless way to collect outstanding balances directly from agentsβ bank accounts.
This new option works alongside our existing credit card recovery, offering brokerages a lower-cost alternative that avoids credit card fees. Even if you want to stick with credit cards as your primary method, you can still use PAD for agents who donβt have a credit card on file.
How it works:
- PAD recovery uses the same bank account details that agents have on file for commission payouts.
- Transfers typically take 24-48 hours to process, and funds are deposited into your General account.
- Similar to how it works today with credit cards, expenses can be recovered manually or automatically:
- Manual Recovery: If an agent has a bank account on file and PAD is enabled in your configuration, an EFT icon will appear next to the expense, similar to the existing credit card recovery button. If the agent has both payment methods available, both buttons will be displayed.
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- Automatic Recovery: Brokerages can select a default recovery method (either PAD or credit card) in configuration. If an agent has both PAD and credit card details on file, the system will use the default method. However, this can be overridden at the individual agent level, allowing specific agents to default to a different method.
To enable PAD for your brokerage, please contact RealDesk Support. Once activated, youβll see the PAD recovery option alongside existing credit card recovery in the expense management interface.
Previously, when a broker or admin previewed or generated T4As, these were always emailed to the broker email address configured in System Settings. Now, the emails will be sent to the user who made the request. This should eliminate the need for users to log in to a different email, or to contact someone else to forward the emails.
Weβve improved some technical aspects of resuming the QBO connection in cases where it gets interrupted while syncing a large number of recovered expenses.
