Released: October 28, 2024

We've made a few enhancements to how client deposits are handled in RealDesk, to ensure consistency with other payment types:

You can now add specific email addresses to any message template in the Tools -> Messages area. These addresses will be cc'd on any messages sent out with that template.

Resolved an issue that, in some cases, would cause some buying deal forms submitted as part of a dual agency deal not to display in the Transaction Room review screen.

Released: October 18, 2024

Note: This payment type only applies to Ontario brokerages.

This is the next milestone in the gradual rollout of EFT support for client and third party payments, covering the "Excess Funds Payment to Seller". This payment type was formerly known as "Excess to Seller" or simply "Seller" — we've clarified and standardized the naming.

If a listing deal client has valid bank account information in their profile (note that a valid email address is required for a client prior to adding a bank account), RealDesk will prompt to create an EFT for the excess funds balance calculated from the conveyance / commission statement.

We've also added an Excess Funds Letter on brokerage letterhead for cases where you may still need to use a cheque. This PDF can be accessed by clicking on the Actions button next to the excess funds payment on the Send/Receive Payments screen.

We've made a minor change to standardize how we access gross commission income for the purpose of creating CI journal entries in QuickBooks Online. This should not have any user-facing effect.

Released: October 11, 2024

Phone number fields in client profiles have been extended to a maximum length of 20 characters (from 15). Additionally, the fields will stop accepting additional input once the maximum length is reached, resolving confusion that could occur when longer entries were cut off after saving.

Resolved an issue that, in rare cases, displayed EFT for certain types of payments that had actually been completed via cheque. Additionally, ensured that withholdings show the proper type ("WTH" before the withholding payment has been created, and "Cheque" or "EFT" afterward).

Released: October 3, 2024

We've released version 2.0 of the RealDesk platform which introduces the ability to send EFTs to clients. This capability will be rolled out in stages and will eventually allow the creation of EFT payments to third parties as well.

You must add a valid email address for a client prior to adding their bank account information.

The initial implementation of this feature covers the "Deposit Refund" payment type, formerly known as "Refund to Client". This payment can be configured to select either the Seller or Buyer. If the selected person is a client with valid EFT information, RealDesk will prompt to create an EFT for the current Trust account balance.

In future releases, we will implement support for other client payment types such as Excess Funds to Seller (Ontario only), and later, for third-party payees (withholdings, and clients of other brokerages).

Accounting Log entries for realtor commission payments now correctly reflect tax on brokerage income as a payable. This does not affect actual payment amounts, or QBO integration.

Resolved an issue where, in some cases, mandatory fields in the client profile (e.g. home address) did not display with an asterisk, causing confusion.

Reminder: offices can configure the mandatory fieldsfor clients by navigating to System Settings, then Manage Address Fields.

Resolved an issue where, in rare cases, exporting the Active Realtors list to Excel would generate an error.

Resolved an issue where, in some cases, the conveyance form would display dates (e.g. adjustment date) that were not enabled in System Settings.