Released: September 27, 2024

We've revised all of the descriptions for each RealDesk payment type, across QBO as well as the RealDesk Accounting Log. Our goal was to make these consistent across both platforms, and as descriptive as possible.

Most line descriptions and memos begin with the associated deal number to increase visibility, particularly when performing reconciliations in QBO.

There are no changes to accounting entry types or calculations.

The entry for agent bills in the Accounting Log has been improved to add the tax payable on deductions. No changes have been made to the QBO sync.

This field name has been changed across a number of functions, including submission and updates to deals and listings, the Transaction Room review area, and the Brokerage Activity Page.

When marking a listing deal closed, it is no longer necessary to "close" the associated listing. The listing is automatically marked as "Sold" when this occurs.

When a brokerage has been marked as inactive, it will no longer appear as an option in the Submit or Update Deal screens.

When a credit card expense is refunded, it can't be charged again for at least 60 minutes due to limitations on the processor's side. In cases where the user attempts to do so, there is now a clear error message: "This transaction has recently been refunded and cannot be reprocessed for at least 60 minutes. Please try again later."

Resolved an issue that, in rare cases, would cause a third-party withholding payment to remain in the Unprocessed tab of the EFT Payments page even after selecting the "Mark as Paid" option.

Resolved an issue that, in some cases, caused the "View Referral" button to display as blank (invisible text) on the Transaction Room review screen.

Resolved an issue that, in some cases, caused a PDF downloaded from the "Emails in Deal" window on ther broker page to generate as a blank document.

Resolved an issue that, in some cases, caused refunded credit card expenses that were switched to office overrides to display an incorrect paid amount in Expense Tracker. This was a display bug only and did not affect actual amounts charged to agents.

Resolved an issue that, in rare cases where payments were backdated or postdated, would cause the "Bill Payment" date to be incorrect. Now the bill payment date will always be the same as the bill date.

Released: September 13, 2024

We've deployed a number of improvements and fixes to third-party withholding deductions in RealDesk:

Resolved an issue that, in rare cases, would cause an EFT to remain in Queued status even after being deleted from queue. This only applied to EFTs that had moved to In Progress status and were subsequently cancelled by the RealDesk support team following a client request.

Resolved an issue that, in rare cases, would cause RealDesk to be unresponsive for a few seconds when navigating away from the Active Realtors section to another area of the platform.

Released: September 9, 2024

RealDesk now can map to two different Commission Expense (Cost of Goods Sold) accounts in QBO. This means that you can differentiate between internal commission payments (to your realtors) and external commission payments (for referrals, and cases where you are paying the buying brokerage directly).

If you don't wish to enable this, simply do nothing and you'll continue to use the existing single Commission Expense account.

If you are interested in enabling this functionality, contact RealDesk support and we can set you up in less than 5 minutes.