Frequently Asked Questions (FAQs)

features and benefits how does realdesk make my brokerage more efficient? realdesk has automations for conveying documents to lawyers, processing payments, onboarding agents and new brokerage staff the platform also makes it easier to perform more minor tasks, like sending sold reports to the board, or having agents confirm their commissions getting started how long does it take to learn the platform? agents can learn how to use our transaction room in less than an hour for brokers and staff, onboarding happens over a few weeks, typically with less than 5 hours of hands on instruction we use a mix of live sessions and automated tutorials users also have access to a sandbox environment to practice and familiarize themselves with the system what types of support do you provide? we offer support primarily by email after onboarding is complete we respond to tickets within 1 business day, and if it's a complex issue we can also support you by phone or over videoconference most of our customers require very little support after going live as well, there are guided workflows and training videos within the platform itself, offering overviews of key functions and features platform faqs coming soon!